Shipping  Policy

1. Fees:

a. Orders below R1500 will be charged a flat rate shipping fee of R85 for major cities and R125 for outlying areas.

b. Orders above R1500 will enjoy free local shipping.
(Therefore group your orders with your friends and order together)

2. Shipping conditions:
a. We will always attempt to dispatch all orders within 72 hours on receipt of payment (if we have stock) or within 72 hours on receipt of stock (if stock had to be imported).

b. For items that that we have “in stock” (this means the goods are in South Africa and available for shipping), please allow a shipping time of 2-5 working days after payment has been made.

c. For items that we do not have stock of and need to be ordered (for example Kpop albums), please allow for 20-30 working days for the items to arrive in South Africa and dispatched to you.

d. The courier company we use work weekdays only from 8:00 -17:00. Therefore, please ensure the delivery address you provide will allow you to be available between the above times.

Sometimes, unfortunate events such as customs delay occur and as a result, may delay your shipment. Qute and Quirky cannot be held responsible for such delays as it is out of our control. However, should the delay exceed 30 working days, you as the customer can choose to cancel your order and be refunded your amount paid or wait a little longer (I promise the wait is worth it… we will be sure to throw in some freebies for the wait).